Terms of Service

Last updated: 11 August 2026

These Terms govern your use of inspigovacations.com and enquiries with Inspigo Vacations (“Inspigo”, “we”, “us”).

What we do

Inspigo provides bespoke international travel planning. Planning fees cover research, conversations, itinerary design, and the refinement level of the plan you choose. Hotels, flights, transport, experiences, visas, insurance, and other travel costs are arranged separately and are not included in the planning fee unless a written agreement says otherwise.

Website and enquiries

• Submitting the enquiry form is a request to start a conversation, not a booking or purchase.
• You agree to provide accurate contact details so we can respond.
• We may decline or pause an enquiry if it sits outside the kind of work we take on.

Planning fees

Published planning fees on the website are indicative. The fee that applies to your journey will be confirmed before paid planning work begins. Travel bookings are arranged at cost where we handle them; we do not take a silent markup or hotel commission as part of our planning model.

Ready Itinerary and Bespoke Plan use the fixed planning fees shown on the website. The published Bespoke Plan fee covers up to 8 days and up to 4 people; if days or travellers go beyond that, the fee is confirmed in writing before work continues. Premium Bespoke+ is priced as 10% of the total booking cost for the arrangements we place - more nights or travellers raise the booking total, and the 10% rises with it. Payment is collected in two steps only: ₹12,000 at the first discussion, then the remainder of the 10% (10% - ₹12,000) on the day Premium is delivered. After the delivery-day payment, no further balance is due for Inspigo’s fee.

Booking execution fee

The Premium Bespoke+ fee above is the booking execution fee when Inspigo designs the plan and places bookings on your behalf. Unless a written quote says otherwise, that fee is 10% of the overall booking cost for the arrangements we place.

Included in the 10% base: stays, flights, transfers, and experiences that Inspigo places for you.

Excluded from the 10% base: arrangements you book yourself, insurance you buy directly, and personal spending on the trip.

Payment timing: ₹12,000 at the first discussion; the rest (10% - ₹12,000) on delivery day. The delivery-day amount is calculated on the booking total confirmed at delivery. After that payment, nothing further is owed for the 10% fee.

How supplier payments work (Premium Bespoke+ only): when a supplier requires upfront payment, you pay the supplier directly with your own payment method. When a supplier offers a hold or no-payment booking, Inspigo may hold the booking for you; payment is typically taken nearer a date on the supplier’s schedule, often secured with your card details. We do not advance supplier payments from our own funds. If the required confirmation, payment, or card details are not received before the free-cancellation or specified deadline, we cancel the hold - the booking is not guaranteed thereafter (availability and original terms may no longer apply). Once a booking is confirmed and handed over to you, it is under the supplier’s terms and your responsibility to manage changes or cancellations thereafter. Bespoke Plan is planning only; Inspigo does not pay suppliers on your behalf on that level. Supplier charges remain separate from Inspigo’s 10% fee.

Planning fees, postponement & supplier payments

Ready Itinerary and Bespoke Plan: the planning fee is refundable only before planning work begins. Once the first discovery conversation or research has started, the fee is not refunded - it pays for planning work already underway.

Premium Bespoke+: the ₹12,000 paid at the first discussion becomes non-refundable once that discussion (or related research) has begun. The delivery-day payment (10% - ₹12,000) is due on delivery; if Premium is not delivered, that second payment is not charged - or is returned if already taken in error. After Premium has been delivered, the 10% fee is not refunded.

If the trip is postponed or cancelled before travel: once planning has started, the planning fee is not refunded as unused work. The planning already done (and the fee you have paid) can usually be applied when you travel later with Inspigo, subject to confirmation in writing. If travel is delayed indefinitely, some places - hotels, restaurants, experiences - may have closed or changed, so the plan may need refreshing. That is not a refund clock; it is reality.

Supplier bookings: hotel, flight, transfer, and experience payments follow each supplier’s own cancellation and refund rules. Those rules are separate from Inspigo’s planning-fee policy.

Your responsibilities

• Check passport, visa, vaccination, and entry requirements for every traveller.
• Arrange suitable travel insurance.
• Confirm that dates, names, and preferences you share with us are accurate.
• Review itineraries and booking details carefully before confirming.

Suppliers and third parties

Airlines, hotels, transfer companies, and experience providers are independent businesses. Their own terms apply to those services. Inspigo is not responsible for delays, cancellations, quality issues, or policy changes made by third-party suppliers, though we will help where we reasonably can.

Website content

Stories, sample itineraries, images, and fee examples are for inspiration and information. They are not a guarantee of availability, price, or identical experiences.

Limitation of liability

To the fullest extent permitted by law, Inspigo is not liable for indirect or consequential loss arising from use of this website or from travel arrangements made with third parties. Nothing in these Terms limits liability that cannot be limited under applicable law.

Privacy

How we handle personal information is described in our Privacy Policy.

Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts in Mumbai, India shall have exclusive jurisdiction, subject to any mandatory consumer protections that apply to you.

Contact

support@inspigovacations.com · WhatsApp +91 93211 51229

These Terms are a clear working baseline for a small planning studio. Have them reviewed by a lawyer if you need formal legal advice for your situation.